Support & Network Status

Internet testing, remote support tools and service status information.

Quick Support Tips

✓ Reboot modem/router
✓ Check NBN NTD status lights. If logging a fault, we will need a photo of these.
✓ Test over Ethernet where possible
✓ Restart mesh/Wi-Fi systems if required

Remote Support

Download the remote support tool if requested by our technicians.

Download Support Tool

The support tool only allows temporary access while you approve the session.

Internet Speed Test

Run a live speed test directly against the Future Technologies testing platform. For the most accurate results, use Ethernet where possible and pause any streaming, cloud backups or large downloads before testing.

✓ Use Ethernet if possible
✓ Pause streaming and downloads
✓ Test close to the modem/router
✓ Run more than one test if results look unusual

Ready to test?

The speed test opens in a new tab.

Open Speed Test

Service Status

Current notices, outages and maintenance updates.

No active service notices

There are currently no known major outages or maintenance notices listed.

Need additional assistance?

Contact our local support team for help with internet, VoIP, Starlink or network troubleshooting.

Contact Support