Future Technologies

Support Centre

Internet not working? Start here before raising a support request.

Service Status

All Services Operational

No known outages or service disruptions.

Last updated: 06 Jun 2026 12:57

Remote Support

If requested by our team, download the remote support tool so we can assist with setup or troubleshooting.

Download Remote Support Tool
Phone: 131 546
Business Hours: Monday to Friday, 8:00am - 5:00pm

Before You Contact Support

Please complete the checks below. These steps resolve many common internet issues and help us diagnose faults faster.

Step 1

Check Your Modem Lights

Please check the lights on your modem/router. The Internet light is especially important.

Light Expected Status
Power Solid On
Internet / WAN Solid On or Flashing
DSL / Broadband Solid On for FTTN / FTTB services
Optical / PON Solid On for FTTP services
Wi-Fi Solid On or Flashing
Important: If the Internet, WAN, DSL, Broadband, Optical, or PON light is off or red, please take a clear photo before rebooting.
Step 2

Reboot Your Equipment

A proper reboot clears many lock-ups, especially after power flickers, frozen modems, or Wi-Fi dropouts.

1. Turn it off Switch off your modem/router at the power point.
2. Wait 60 seconds Leave the modem fully powered down before turning it back on.
3. Turn it back on Power the modem/router back on and wait for the lights to settle.
4. Allow 5 minutes Some services take several minutes to fully reconnect.
5. Reboot Wi-Fi gear If you have mesh units, extenders, or access points, reboot those too.
6. Test again Once everything is online, try loading a website and running a speed test.
Step 3

Run a Speed Test

If the internet is working but appears slow, please run our speed test and send us a screenshot of the result. For the most accurate result, connect your device directly to the modem using a network cable where possible.

Run Speed Test
Please take a screenshot or photo of the speed test result and include it with your support request.
Step 4

Gather Information for Support

Before contacting us, please collect the details below. This helps us quickly work out whether the issue is with the service, modem, router, Wi-Fi, or local equipment.

Photos to Send

  • Modem/router lights
  • NBN box or fibre box lights
  • Speed test result
  • Any error messages shown on your device

Fault Details

  • When the issue started
  • Whether the internet is fully down or just slow
  • Whether Wi-Fi is showing on your device
  • Whether all devices are affected or only one

Checks Completed

  • Confirm modem/router has been rebooted
  • Confirm Wi-Fi extenders or mesh units have been rebooted
  • Try another network cable if available
  • Try a replacement modem/router if possible
If you have a spare modem/router available, testing with it can quickly confirm whether the fault is with the service or your equipment.

Still Having Issues?

Once the checks above are complete, please send your photos, speed test result, and fault details to Future Technologies.

Email: greg@futuretechnologies.com.au

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