Setup Guide & Installation

VDSL Internet Setup Guide (Dynamic IP)

This guide will help you set up your VDSL internet service using a standard modem/router. The process may vary slightly depending on the brand of equipment, but the general steps remain the same.

1. Equipment Needed

• VDSL modem/router, must support VDSL2
• Power supply for modem/router
• Telephone cable, RJ12
• Ethernet cable, RJ45
• DSL filter/splitter if required for houses with telephone handsets on the same line

2. Physical Connection

1. Connect to the wall socket: plug the RJ12 telephone cable from the modem/router DSL port into the wall socket. If using a phone service on the same line, connect a DSL filter/splitter.
2. Power up the modem: connect the modem/router to power and wait 2-3 minutes for it to boot.
3. Connect your device: use Ethernet from the LAN port to your computer, or connect via Wi-Fi using the default details on the modem label.

3. Modem/Router Configuration

1. Open a browser and visit the modem setup address, commonly 192.168.1.1 or 192.168.0.1.
2. Log in using the default username and password printed on the modem/router.
3. Go to WAN, Internet Settings, or DSL Settings.
4. Select VDSL2 as the connection type.
5. Set WAN type to IPoE / Dynamic IP / Automatic IP.
6. Ensure NAT and DHCP Server are enabled for home networks.
7. Save and apply the settings. The modem may restart or reconnect.

4. Verification

• The DSL/Link light should be steady, not flashing.
• The Internet/Online light should turn on once connected.
• Open a browser and test a website.

5. Troubleshooting

No DSL light:

• Check cabling and filters.
• Ensure the modem is connected to the correct wall socket.

DSL light on but no Internet:

• Confirm connection type is set to Dynamic IP / IPoE.
• Reboot the modem.
• Contact us if the issue persists.

Slow speeds or dropouts:

• Ensure no unfiltered devices are on the line.
• Contact us to check for line faults.

Fibre / Fixed Wireless Internet Setup Guide (Dynamic IP)

This guide explains how to set up Fibre-to-the-Premises, Fixed Wireless, or NBN services using a modem/router connected via the WAN Ethernet port. These services do not use the VDSL port.

1. Equipment Needed

• Modem/router with a WAN Ethernet port
• Power supply for modem/router
• Ethernet cable, RJ45
• Active NBN Network Termination Device or Fixed Wireless equipment supplied by NBN

2. Physical Connection

1. Locate the NBN NTD: for FTTP this is usually a white box inside the premises. For Fixed Wireless it is usually a small box connected to the outdoor antenna unit.
2. Connect the modem/router: plug one end of an Ethernet cable into the UNI-D port, usually Port 1, on the NBN NTD. Connect the other end to the WAN/Internet port of your modem/router.
3. Power up the modem/router: connect power and wait 2-3 minutes for the device to boot.
4. Connect your device: use Ethernet from LAN port to computer, or connect via Wi-Fi using the default label details.

3. Modem/Router Configuration

1. Open the modem setup page, commonly 192.168.1.1 or 192.168.0.1.
2. Log in using the modem/router default details.
3. Go to WAN or Internet Settings.
4. Select WAN / Ethernet as the connection type.
5. Set WAN type to IPoE / Dynamic IP / Automatic IP.
6. Ensure NAT and DHCP Server are enabled for home networks.
7. Save and apply settings.

4. Verification

• The WAN/Internet light should turn on once the connection is established.
• Open a browser and test a website.

5. Troubleshooting

No Internet light:

• Ensure the Ethernet cable is in the correct UNI-D port on the NTD, usually Port 1.
• Check the cable is securely connected to the modem WAN port.
• Confirm the modem is set to Dynamic IP / IPoE.

Internet light on but no browsing:

• Reboot the modem/router and NBN NTD by powering off for 1 minute, then powering back on.
• Try another LAN port or test with a direct Ethernet connection to a computer.
• Contact us if the issue persists.

You are now ready to use your Fibre or Fixed Wireless internet connection.